![]() ![]() Need to get your service going again? Log in to your Belong account using the website or app and pay any outstanding amount plus your next monthly payment within 55 days of the original payment due date. You can call us on 1300 235 664 to have your service re-connected, including how to pay any outstanding amounts owing to get you up and running again. You’ll be unable to access the internet via your service. Your service will be disconnected once your invoice has been unpaid for 55 days. This means you’ll be unable to access most websites, except for the belong website and most of the major bank websites until payment is made. If we don’t receive your outstanding payment within 15 days from the 1st of the month, your service will be suspended. Through the ACP, eligible customers can reduce their AT&T Internet bill by up to 30 per month, or up to 75 per month if they live on qualified Tribal Lands. Now, staying on top of your AT&T accounts is much easier with the myAT&T app. If the payment attempt is unsuccessful, we’ll notify you by SMS or email and make one more attempt to notify you on the 10th of the month if payment has not been received. The ACP is a federal government program that can help eligible customers pay for their home internet service. We’ll attempt to process your monthly payment for your internet service on the 1st of each month. Heads upįirst up, know that before we take any action to suspend or disconnect your account, we’ll give you at least 5 calendar days’ notice. If your situation meets our Financial Hardship Policy criteria, we’ll work with you to help you get your Belong account back on track. If you’re having trouble paying, let us know by giving us a call on 1300 235 664. We want to ensure you have service continuity and avoid service suspension or disconnection if your invoice isn’t paid on time – so here is some information to help you understand how to get support and what happens when your invoice becomes overdue.
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